Complaints References

Brown, P., & Levinson, S. (1987). Politeness: Some Universals in Language Use. Cambridge: Cambridge University Press.

Boxer, D. (1993a). Complaining and commiserating: A speech act view of solidarity in spoken American English. NY: Peter Lang.

Boxer, D. (1993b). Complaints as positive strategies: What the learner needs to know. TESOL Quarterly, 27(2), 277-299.

Boxer, D. & Pickering L. (1995). Problems in the presentation of speech acts in ELT materials: the case of complaints. ELT Journal, 49 (1), 44-58.

Boxer, D. (1996). Ethnographic interviewing as a research tool in speech act analysis: The case of complaints. In S.M. Gass & J. (Eds.), Speech acts across cultures: Challenges to communication in a second language (pp. 217-239). Berlin: Mouton de Gruyter.

Du, J. S. (1995). Performance of face-threatening acts in Chinese: Complaining, giving bad news, and disagreeing. In G. Kasper (Ed.), Pragmatics of Chinese as a native and target language (pp. 165-206). Manoa, Hawai'i: University of Hawai'i Press.

House, J. & Kasper, G. (1981). Politeness Markers in English and German. In F. Coulmas (Ed.), Conversational Routine: Explorations in Standardized Communication Situations and Prepatterned Speech (pp. 157-185). The Hague, The Netherlands: Mouton Publishers.

Morrow, C. K. (1995). The pragmatic effects of instruction on ESL learners' production of complaint and refusal speech acts. Unpublished doctoral dissertation, University of New York at Buffalo, Amherst, NY. UMI Microform, UMI Number: 9603629.

Murphy, B. &. Neu, J. (1996). My grade's too low: The speech act set of complaining. In S. M. Gass & J. Neu (Eds.), Speech acts across cultures: Challenges to communication in second language (pp. 191-216). Berlin: Mouton de Gruyer.

Olshtain, E. & Weinbach, L. (1993). Interlanguage Features of the Speech Act of Complaining. In G. Kasper & S. Blum-Kulka (Eds.), Interlanguage Pragmatics (pp. 108-122). New York, Oxford : Oxford University Press.

Olshtain, E. & Weinbach, L. (1985). Complaints : A study of speech act behavior among native and nonnative speakers of Hebrew. In J. Verschueren & M. Bertuccelli-Papi (Eds.), The Pragmatic Perspective : Selected Papers from the 1985 International Pragmatics Conference (pp, 195-208). Amsterdam/Philadelphia : John Benjamins Publishing Company.

Trosborg, A. (1995). Interlanguage Pragmatics: Requests, Complaints and Apologies. Berlin, New York: Mouton Gruyter.